SERVICES AND EXPERIENCE
At Alpha Treding International we are leading wholesalers specialized in the jewelry and watchmaking segments, because our work flow sticks to the next pillars:
• Unique and personalized service to each of our clients
• Attention and support to the interests of our suppliers
Our Logistics Department manages a high level of detail and processes every step of the way, from supplier to retail store.
The logistics process begins with the Purchasing Department which handles all budgeting, order placement, coordination with shipping companies and logistics management.
We import from all over the world including Asia, European Community (EC), non-EC, United States, Peru, Thailand, China, Turkey and Italy.
• Alpha Trading places direct orders selecting which factory will best manufacture depending on the country of origin.
• Alpha Trading arranges the delivery from the manufacturer to the shipping company of choice.
• Shipments from all manufacturers / countries of origin are destined to the Colon Free Trade Zone in the Republic of Panama.
All shipping partners are world renowned cargo and freight forwarding vendors whose solidity and expedite service has earned them the preferred integrated logistics service and supply chain management provider. Preferred global logistics partners include Europartners, Panalpina, Quality, Damco, DHL, UPS and FEDEX, all of whose information technology systems ensure a reliable flow of materials and information.
EXPORTS FROM THE COLON FREE TRADE ZONE
Merchandise destined to the rest of the market (countries in Central, South America and the Caribbean), is shipped from the Colon Free Trade Zone in the Republic of Panama according to clients’s orders.
POST SALE SERVICES
The Post-sale service is one of our pillars, given that we are aware of the importance of our clients having our team at their disposal for technical assistance, support of doubts and queries and requests for new orders.
• We will immediately transfer your request to the corresponding department depending on the segment purchased and we take care that you receive an adequate response as soon as possible.
• We also help them in identifying the spare parts to be requested in case there is any doubt, we check their availability, and we follow up on their supply to ensure that they receive it on time and in an appropriate manner.
At Alpha trading we provide the support and necessary support to each of our clients, offering them direct contact with our team, with the aim of providing a solution to the unexpected.